Refund Policy
We are confident that our products meet the standard that users are looking for. We recommend you explore our plugin thoroughly and ask detailed questions through our
Support Email
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We stand behind our plugin’s quality and your satisfaction with it is important to us. If you experience problems with the plugin, we will be happy to provide a full refund within 14 days of the original upgrade date.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You are within the first 14 days of the purchase of the plugin.
- Your issue(s) derives from not being able to install the plugin properly or get the plugin to perform its basic functions.
- You have attempted to resolve your issue(s) with our support team by opening a support ticket through the "Contact Us" in the plugin’s admin settings.
- The product includes bugs and errors.
Refund will not be given if:
- No refunds will be granted after the first 14 days of the original purchase whatsoever.
- Refunds will not be granted for missing feature(s). If you are not sure we support a specific feature, please contact us first.
- Issues caused by conflicts with 3rd party plugins, themes or other software will not provide grounds for a refund.
- Refunds will not be granted if you simply decide not to use the plugin.
Our Availability:
Please be aware that we are not available for support on the weekends (Saturdays and Sundays). Our office schedule is Monday through Friday, 12 pm – 12 am (gmt +6). You can send us an email even on Friday after our office hours because it will be dealt with first thing on Monday Morning.
Acceptance of this Policy:
By upgrading, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.